General condtions for using the website
Use of this website is regulated and conditioned by the following general conditions and in compliance with applicable laws.
When you visit the website or when you scroll down and use, you implicitly and unconditionally accept the “General Conditions” which prevail over any other agreement that you might have with it R.D.A. Group, or with it’s commercial partners or members.
R.D.A. Group is the owner of this website. All of this website including images, slogans, cartoons, sheets, and other documents and information are the propriety of R.D.A. Group.
The cartoons of products from this website are protected in accordance with the legal provisions of copyright and / or trademark.
The reproduction on paper or digitally of any paragraph from the aforementioned website and / or the data sheet form are authorized for personal use only.
With exception of the aforementioned disposition, any reproduction, representation, use or any partial or total amendment of the website, by any process or support of this work, model profiles or component elements without the written signed permission of R.D.A. Group are illegal and constitute crimes punishable under the laws in force.
2. Information about the products and services.
This page constitutes a general view of our products and services, distributed in Romania or in other European or third party countries.
The R.D.A. Group reserves all rights for modifying / updating the information configured on the present website including information regarding technical characteristics, terms, conditions, prices at any given time without prior notice.
The R.D.A. Group is at your disposition for any information, regarding price, availability of product or any updates to our product.
3. New products
Characteristics of new products presented on the R.D.A. Group website are those existing at the time of writing or updating various pages of the site.
Prices shown are those applied by R.D.A. Group at the time of writing / updating those pages of the website.
Services presented on this website are for active buyers and members of R.D.A. Group networking.
Prices from website are the maximum price we recommend.
5. Limitation of liability
Users use this website at their own risk. Under no circumstance does the R.D.A. Group, it’s affiliates, members of it’s network, each one in part or all, do not accept responsibility direct or indirect for possible damage, including material damage, data loss or programming, financial damage which was a result of the utilization of this website or any other site which is a partner of the R.D.A. Group. The content of this website is presented without guarantee of any nature.
Detail of products, services, models, characteristics and prices of the site correspond to the definition at moment of the redact or of update the page of the website. They are informative in nature and they cannot be considered a contractual offer for the products and services offered by the R.D.A. Group or of it’s affiliates or members. Errors or omissions may occur.
The client is responsible for the products and services buyer, facts that are fully allocated on his, thus the R.D.A. Group is not responsible for any events occurring in the future because the client didn’t respect safety and security conditions.
The access to products and services which are presented on the website can be the object of some restriction. The client must ensure the laws and conditions of his country for access to this website and use of it’s products.
6. Applicable right
These General Conditions and any dispute in connection with or arising from the provisions of these General Terms or access / operation / malfunctioning website are under the jurisdiction of the Romanian state and law.
7. Updating the general condition.
The R.D.A. Group reserves the right to change and update at any moment the access of this website and it’s general conditions.
These changes and updates are applicable for clients / users from the moment they are posted on the website, and in this case the user needs to read the regular general conditions.
Information about personal data
As author/owner/ administrator of the website www.rdagroup.ro, the R.D.A. Group is committed to maintaining the confidentiality of information provided by you in accessing and completing the electronic form.
The R.D.A. Group uses security methods and techniques combined with internal policies to protect personal data collected to ensure that individuals personal data will not be disclosed to third parties except by law.
In accordance with Romanian Law no. 677/2001, we inform you that you have the following rights:
- Confirmation once a year if your data is processed or not.
- Intervention of personal data
- Opposition of data processing for legitimate reasons relating to personal data submitted in form situations, without any motivation and opposition to data processing for direct marketing purposes.
Therefore, please visit this section regularly to check the terms and conditions you have agreed to respect.
9. Management of accounts and passwords
During the registration procedure, you will choose an account name and password. You are only responsible for maintaining the confidentiality of your account, password and all actions can be executed with your account and / or password.
You agree to immediately inform the R.D.A. Group of any unauthorized use of your account and / or your password and make sure that you disconnect after each session.
The R.D.A. Group will not be responsible in any way for loss, damage or lack of benefits resulting from the failure of these obligations.
10. Personal data and other data
You can consult this website without divulging any information about your person.
Information without personal character which you communicate to us, will be considered non-confidential information, and may be used and transmitted by the R.D.A. Group or it’s affiliates and members for it’s commercial network freely with the legal provisions applicable.
11. Data with personal character
By dealing transparently in the protection of your rights, the R.D.A. Group will not procure information allowing third parties to identify you personally unless you agree with this procedure.
No commercial exploitation will be done without your prior consent.
This information will be kept confidential by the R.D.A. Group, its affiliates and its commercial network members, in accordance with Romanian Law no. 677/2001.
12. Data without personal character
Non-personal information that you have communicated us about your preferences, your main interests and passions will be used to create and propose products and services tailored for your tastes.
It is possible to obtain information automatically, but in no circumstance will be associated to any person. This information relates to the type of browser you use, your computer platform and the domain name through which you access our site.
13. Giving up buying
Products purchased can be returned according to Romanian O.U.G. 34/2014. The consumer is entitled to notify in writing to waive the purchase without penalty and without giving any reason, within 14 days of receiving the product, or in case of services, from the contract signing.
The customer must send the package at his expense, within 14 days of termination of the contract. We recommend the same method of transport used for receiving products.
R.D.A. Group will return the value of the order as soon as possible after receipt of the refused product. The amount returned and the return conditions do not include shipping expenses if the delivery was made by methods other than that provided by R.D.A. Group.
Definition of sale contract (art. 2, 5.): any contract under which professional transfer or undertake to transfer the ownership of goods to the consumer, and the consumer pays or undertakes to pay the price thereof, including any contract having both products and services.
Contract termination occurs when issuing the invoice and not on ordering and issuing confirmation of receipt thereof.
Art. 12 of O.U.G state, exercising the right of withdrawal shall terminate the obligations of the contractual part. The returned product must be in the same condition as it was delivered (in original packaging with all accessories, labels, intact and documents accompanying it). We do not accept the return of products showing physical changes, shots, chipping, scratches, shock, traces of excessive use and / or unauthorized interventions etc.
The provisions of O.U.G. 34/2014 applies only for consumers defined as any person or group of persons, organized in associations as defined in art. 2 pct.2 of O.U.G. 21/1992 on consumer protection, republished, with subsequent amendments.
The consumer shall only be liable for any diminished value of products resulting from their handling different from what is necessary to establish the nature, or the characteristics of products. In accordance with Directive 2011/83 / EU, paragraph (47) of presentation: to establish the nature, characteristics and functioning of the goods, the consumer should handle and inspect them in the same way that he would be allowed to do it in a store; for example, the consumer should only try on a garment, not to wear it.
Some products are marked with a seal affixed by the manufacturer on the packaging. This seal is not obligatory, the presence or not of seal are specific for every manufacturer. This seal is not required to demonstrate that the product is exactly as the conditions in which it was issued by the manufacturer. Damage limitation seal provides no right to waiver of the contract.
13.1. The procedure for withdrawal from the contract.
Exercising the right of withdrawal.
Client informs R.D.A. Group about the decision to withdraw from the contract by one of the following methods: model form or unequivocal statement (paper, mail or fax). The consumer has 14 days available, from receipt of goods to announce withdrawal from the contract.
13.2. Obligations of R.D.A. Group.
Repayment of amounts received as payment in full, including delivery costs (unless the consumer explicitly chose a different delivery than standard delivery).
Reimbursement must be made using the same payment methods reasonably applicable (if paying cash on delivery, refund will be made by transfer to a bank account unequivocally conveyed to the consumer). The reimbursement will be made within 2 working days of receiving the products.
13.3. The consumer’s obligations
Products are handed to R.D.A. Group, personal or handed to a person authorized (designated courier) without undue delay and within maximum 14 days from the announcement of the decision to withdraw from the contract. The consumer bears the cost of return. The consumer shall only be liable for any diminished value of products resulting from their handling differently from what is necessary to establish the nature, characteristics and function of the products.
13.4. Return of the products – can request the return of goods in the following cases:
The delivered product does not meet the specifications from the site. You can request its return for replacement or full refund of the consideration (if the product is no longer available).
Non-functional product, within 48 hours ( 2 days ) from receiving. If the purchased product was supplied unworkable or has manufacturing defects, it will be replaced with a functional product, after presenting by writing or on-site within 48 hours of receiving the product
Product damaged in shipment. For products whose package shows visible damage receipt by courier, we recommend you refuse their reception. For evidence, the parcel will be photographed and you can prepare a report with the courier company and state the condition of the package upon delivery. The risk of loss or damage of goods will be fully transferred when the client is in possession of the product. Any subsequent complaint will not be considered. If using a carrier commissioned by the consumer, the risk is transferred upon delivery of products to the carrier.
13.5. Orders delivered incorrectly. – If the product delivered is other than ordered.
The costs of return for the situations listed above, (not with renunciation to buy), are borne by our store.
Return requests must be sent to our website to the customer support department or by presenting on the premises R.D.A. Group about the product within 48 hours of receiving the product.
In all cases above, except the case with defects during the warranty period, the products must be returned in the condition they were received in the original packaging and accompanied by all accessories and documents. Damage to the products or putting them in a state that makes it impossible to resell will lead to a denial of the return.
Any change of status of the products or damage of original packaging can make it impossible to resell the product and will automatically subject the buyer to administrative fees for returning the goods to the state in which they were delivered; fees are between 0 and 50% from baseline product. The administrative fee amount will be communicated to the client when the damaged / modified products are received.
14. Warranty conditions
The guarantee for products that are not accompanied by a certificate of warranty issued by the manufacturer / importer shall be settled at the headquarters of the R.D.A. Group presented on the contact page by R.D.A. Group by repairing, replacing or reversal of defective product. Payment for the transport of goods sent (back) in order to solve guarantee is the responsibility of the R.D.A. Group.The products will be sent via Fan Courier. Settlement of warranty will be made within 15 calendar days.
The warranty conditions are in accordance with O.G. 21/1992.
At the request of the guarantee it is necessary to present the defective product identification elements intact, (serial number), along with accessories and copies of the invoice and warranty certificate. If the products arrive unaccompanied by these documents, products may be returned to the applicant / sender without resolution stated in the guarantee.
Products not covered by the guarantee in the next case: physical defects such as bumps, cracks, chipping, components / parts burnt or cracked etc., warranty labels or seals damaged, removed or modified products used in unsuitable conditions (improper voltages, submission to high temperature and pressure variations, mechanical shocks, incorrect handling, excessive humidity, dust, pollutants, or chemicals, etc.), incorrect installation, faulty sources, penetration of liquids or other substances inside metal equipment, mechanical or plastic surgery on products, connecting or disconnecting special components during operation of equipment, etc.
Installation and commissioning of products by unauthorized personnel will lead to loss of warranty.
The guarantee for products accompanied by a certificate of warranty issued by the manufacturer / importer shall be settled in the centers mentioned and specified in this document. For warranty it’s necessary to keep the warranty certificate in original.
According to H. G. 448/2005 on waste electrical and electronic equipment (WEEE), consumers have an obligation not to dispose of WEEE as un-sorted municipal waste and to collect such WEEE.
The technical department of R.D.A. Group can be contacted in writing on the request form at our contact page.
The warranty period begins from the moment of delivery of goods, according to the date mentioned in the invoice.
If the warranty request is unjustified, (the product is functional), the applicant shall pay shipping charges for roundtrip, diagnostics of product and incidental charges (established by service unity).
Service operations carried out during the warranty period will be listed on separate documents. These documents are an integral part of the Warranty Certificate. The warranty period shall be extended by the period in which the products have been in service.
Products that are out of warranty period, or which do not belong in general terms and conditions of the warranty, or are not subject to the 15 days of settlement, the minimum term will be 30 days from the date of entry into service.
Products that have not been raised from sales service within 60 days from completion operations will be declared abandoned and handed over to collection centers.
Products that cannot be repaired or replaced by other products with similar performance will be canceled. The customer’s account will be credited (loaded) with the invoice value. Commands using full or partial amounts from lending operations, will be delivered at headquarters only upon presentation of a valid ID (invoices) or a power of attorney (legal entity invoices).